Last updated: 6 June 2026
This Service Agreement sets out the terms under which Vize.Plus (“the Company / the Agency”) provides visa consultancy and application-tracking intermediary services to its clients (“the Client”). It is a consultancy/intermediary service agreement; it is not a distance sales contract and no sale or online payment is made through this website.
1. Parties
This Agreement is concluded between the Agency (Vize.Plus — trade name, TÜRSAB licence and registration details available on the Contact page or on request) and the Client (the natural person, a citizen of the Republic of Türkiye, who receives the service).
2. Subject and Scope
The Agency provides consultancy and intermediary services for the Client’s visa application: informing the document list, supporting form/file preparation, organising appointments, following up the application before the relevant centre/consulate, and notifying the result. The Agency’s service does not include granting visas or guaranteeing a particular outcome.
3. The Agency Does Not Have the Authority to Grant Visas
The Agency’s activity is limited to consultancy and intermediation. The authority to evaluate, accept, refuse or issue a visa belongs solely to the consulate / authorised representation of the relevant country. The Agency has no decision-making power in this process.
4. No Guarantee
That the application will result positively (that a visa will be granted), the length of stay, the visa type or entry permission cannot be guaranteed or undertaken by the Agency in any way. The Client enters into this Agreement knowing and accepting that the application may be refused by the consulate.
5. Fees — Service Fee Is Separate from Consular Charges
The consultancy/service fee charged by the Agency is entirely separate from the consular visa fee and from amounts paid to third parties (application-centre service charge, travel health insurance, translation, notary, shipping, etc.). Such fees and costs are not part of the Agency’s revenue; they are paid to the relevant institutions or directly by the Client. The fee, payment time and method are agreed separately.
6. Obligations of the Agency
The Agency shall perform the service with due care; inform the Client; keep the Client’s data confidential in accordance with the KVKK; and carry out the application correctly, on time and to the correct country.
7. Obligations of the Client
The Client shall provide accurate, complete and truthful information and documents; pay the charges on time; attend appointments; and notify any change of information. The Agency cannot be held responsible for refusal, delay or loss arising from missing, incorrect, misleading or false information/documents provided by the Client, or from failure to attend appointments.
8. Limitation of Liability
Where the application has been made by the Agency duly, on time and correctly, the Agency cannot be held responsible if the consulate refuses the visa; such refusal does not mean the service was not duly performed. The Agency is responsible only for damage arising from its own fault (e.g. failing to file on time, or processing at the wrong country/consulate without the Client’s approval).
9. Refund
The refusal of an application does not, on its own, require the refund of the consultancy/ service fee, since the Agency has performed its consultancy and intermediary obligation. Consular charges and amounts paid to third parties are subject to the refund policies of those institutions and are usually non-refundable. Where the Agency has not performed the service at all, or has performed it defectively/incompletely, the Client’s rights under Law No. 6502 on Consumer Protection are reserved.
10. Protection of Personal Data
Personal data is processed in accordance with Law No. 6698 (KVKK) and our Privacy Notice. To the extent required by the visa process, data may be shared with consulates and authorised visa application centres; see the KVKK Privacy Notice for details.
11. Force Majeure
In cases of force majeure beyond the Agency’s control — such as natural disasters, epidemics, war, strikes, and decisions or appointment/system closures by public authorities or consulates — the Agency shall not be liable for resulting delay or non-performance.
12. Term, Termination and Right of Withdrawal
The Agreement remains in force until the service is completed. Where the service is performed at the Client’s explicit request before the expiry of any withdrawal period, the right of withdrawal cannot be exercised under Law No. 6502 once performance has begun.
13. Disputes
For disputes, Law No. 6502 on Consumer Protection and the relevant legislation apply; depending on the monetary threshold, the Consumer Arbitration Committees or the Consumer Courts have jurisdiction. The Client may also apply to the Consumer Arbitration Committee/Court of their own place of residence.
14. Notices
The address, e-mail and KEP stated by the parties are valid for notices; any change must be communicated in writing.
This text is an informational draft; the final legal content will be finalised with the Company / its legal counsel.